ServiceNow Engagement Manager

ServiceNow Engagement Manager

Salary up to £90k - Remote working.

I am recruiting for a ServiceNow Project Manager/Engagement Manager on behalf of my client, a ServiceNow partner based in the UK. This opportunity is newly created due to the sustained success and growth of the consultancy. The opportunity is fully remote and provides you with the opportunity to join a partner that truly cares for its team members, for their personal growth at work and their work life balance.

This is very much a client facing role and the role will see you provide a link between the solutions team and the delivery team. Due to the challenging nature of this role and its importance, we are looking for previous ServiceNow project experience, with FSM and CSM advantageous.

Responsibilities include but are not limited to:

• Full lifecycle project management - from client engagement to deployment and review.
• Continuous stakeholder engagement and management throughout for tasks such as progress... reports, proposals, requirements documentation and presentations.
• Project/team management
• Reviewing scope, identifying issues and risks & delivering changes and improvements
• Introducing and delivering changes into scope, identify issues and managing risks
• Presenting back to the Solutions team highlighting strengths, weaknesses and improvements for people and processes.

For this role we are looking for you to have:

• Previous ServiceNow Project Management experience.
• Project management certification (Prince2) would be advantageous.
• Good knowledge of ITIL (Certification would be advantageous