ServiceNow HRSD Analyst

Job Title : ServiceNow Business Analyst (HRSD)

Location : Onsite / Pune

Experience : 5+ years

Roles and Responsibilities:

• Engaging with business stakeholders to understand their business needs and to outline detailed requirements.
• Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.
• Interact with Client and account teams as required to agree the Foundation Data, solutions to issues.
• Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.
• Participate in the development and grooming of Agile User Stories.
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new... customer accounts onto the ServiceNow platform
• Documentation of workflow, leveraging third party tools and technology.
• Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow’s software development life cycle.
• Participation in the QA (Testing) lifecycle to validate solutions has met requirements as documented and provides feedback on testing results.
• Conducting needs assessments, calls and product demonstrations with prospective customers.
• Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
• Supports team information sharing and on-boarding of colleagues as the team grows.
• Provides input on processes, procedures, or new approaches.
• Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations.

Experience and Skillset Required:

• 5+ years of proven experience as a Business analyst in the ServiceNow HRSD Module .
• Strong analytical and problem solving skills, QA testing, with the ability to translate complex business requirements into actionable solutions.
• Effective facilitation, coaching and mentoring skills with ability to motivate a team.
• Strong knowledge of business process architecture principles for cloud-based platforms.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficiency in documentation, including requirements gathering, solutions design, and training materials.
• Ability to work independently and meet deadlines