ServiceNow Customer Service Management Developer

• Must be ServiceNow Certification CSA completed Maintain existing ServiceNow modules to support the business and IT service management ITSM & CSM
• Work experience on CMDB Discovery
• Work with a team of ServiceNow developers in an agile software development environment
• Monitor health and usage of applications Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
• Perform platform upgrades and review of key update sets.
• Develop test cases for functional and regression testing and run them as part of any ServiceNow platform or module upgrade or change.
• Guide the improvement of our ServiceNow implementation and service offerings based on user feedback.
• Create custom workflows to support business processes
• Perform data imports
• Good ServiceNow scripting knowledge
• Administer and maintain API and data integration processes between ServiceNow and other services

Primary Skills

• ServiceNow ITSM & CSM Module... experience
• CMDB & Discovery
• ServiceNow Certification CSA

Secondary Skills

• Record Producers
• Workflow
• ITIL framework

Please note the job requires a Hybrid work model

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