ServiceNow Associate - Configuration Management

Nilasu consulting

Nilasu consulting

Bengaluru, Karnataka, India

Posted 1 month ago

About The Role

  • We are seeking a highly motivated ServiceNow Associate to join our IT Service Management (ITSM) team.
  • You will play a critical role in supporting our ServiceNow instance by maintaining and building various configurations, workflows, and automations.
  • This position offers an excellent opportunity to gain valuable experience in ServiceNow development and contribute to a dynamic IT environment.


Service Catalog & HR Service Delivery (ITSM/HRSD) :

  • Maintain and build new service catalogs, items, configurations, and roles within the ITSM and HRSD modules.
  • Ensure service offerings are accurate, up-to-date, and aligned with user needs.

Workflow Automation (Flow Designer)

  • Create and maintain efficient workflows (flows, sub-flows, actions) to automate service requests, approvals, and other processes.


  • Develop and maintain various scripts including Script Includes, Server-side scripts, Client-side scripts, and reusable scripts to enhance... functionality and automate tasks.

Security & Access Control (ACL/User Roles/Permissions)

  • Configure access controls (ACLs), user roles, and permissions to ensure appropriate access to functionalities within ServiceNow.

Form Customization

  • Design and develop custom forms with theming, dynamic fields, widgets, and functionalities to meet specific requirements.

Update Sets

  • Create, import, export, and manage update sets for efficient configuration and customization deployment within the ServiceNow instance.


  • Identify and troubleshoot issues within ServiceNow to ensure smooth operation and user experience.

Desired Skills And Experience

  • 2+ years of experience working with IT service management tools or related technologies (preferred).
  • Solid understanding of ServiceNow fundamentals (ITSM, CMDB, Configuration Management).
  • Experience with at least one of the following ServiceNow modules: ITSM, HRSD, Flow Designer.
  • Familiarity with scripting languages used in ServiceNow (e.g., JavaScript, GlideScript) is a plus.
  • Understanding of access control concepts and best practices.
  • Experience with custom form development is a plus.
  • Ability to learn quickly and adapt to new technologies.
  • Excellent problem-solving and analytical skills.
  • Strong communication, collaboration, and teamwork skills.


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