ServiceNow Technical Lead

Experience as a Senior Technical Lead / Architect.

Desired Experience Range : 10-15 Years

Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations

Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

Experience in ServiceNow custom application design and development

Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.

Experience on ITSM migration / consolidations

Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations

Mentor and share technical knowledge/guidance to team.

Design technical solutions based on customer requirements and convert to functional requirements.

Responsible for reviewing requirements to ensure that they are provided in sufficient... detail to be accurately estimated.

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation