Systems Engineer - ServiceNow Application

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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The Moody’s ServiceNow Engineer will be responsible for the strategic technical direction and implementation of Moody’s ServiceNow environment. The ServiceNow Engineering role is a combination... leadership and hands-on development role, responsible for helping our stakeholders adopt solutions that drive business outcomes and gain return on investment in the ServiceNow platform while directing our internal development team to achieve the same. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform.

Roles/Responsibilities

• Develop strong relationships with business partners and development teams to understand how ServiceNow supports Moody’s business goals.
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
• Providing technical direction and architecture of ServiceNow based business and IT solutions
• Act as a hands-on lead developer actively developing key stories and guiding development team in development and strategy best practices to maintain stability, improve data quality, and improve user experience of the ServiceNow solutions
• Provide knowledge transfer and training to application support personnel
• Drive solutions across the platform that align to ServiceNow out of the box capabilities
• Proactively identify potential bottlenecks and work through resolution with stakeholders.
• Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
• Maintain knowledge and understanding of the latest ServiceNow features and product offerings.
• Drive continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes.
• Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed and experience.
• Generate and maintain technical design and configuration documents.
• Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations.
• Troubleshoot issues, perform root cause analysis and provide solutions for problems.
• Actively take ownership to address issues and solve problems, understanding up and downstream impacts and designing/delivering solutions appropriately.
• Participate in code reviews to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Work with Admin support to resolve support issues within ServiceNow

Qualifications

• 3+ years large ServiceNow instance experience driving architecture and design.
• 3+ years as a developer on a large ServiceNow implementation.
• 3 years of advanced ServiceNow administration, configuration, integration and development experience including JavaScript, HTML/CSS, XML, REST/SOAP, LDAP and SSO
• Experience planning and executing a minimum of 3 ServiceNow upgrades
• Excellent interpersonal, written, and verbal communication skills
• Ability to work collaboratively with customers and all functional team members
• Bachelor's degree in Computer Science, Engineering, or other related fields or equivalent professional experience
• ServiceNow Certified Administrator
• Experience with Agile and Scrum development approaches
• In depth understanding of ServiceNow functionality and experience with ServiceNow development on Incident Management, Change Management, Problem Management, Asset Management, CMDB Management, Service Catalog, Knowledge Management, and Service Portal modules
• Experience in working with integrations including REST, SOAP, JSON, XML, Scripted REST web service APIs and MID Server Integration
• Experience with JavaScript, XML, HTML and service integration using REST API
• Experience with MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Experience with LDAP Integration, ServiceNow Development APIs, and diagnosing performance related issues
• Experience with UI Policies, UI actions, Script includes, Business Rules, Client Scripts, Scheduled jobs, Import sets, Security Rules (ACLs) and Transform maps.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary