ServiceNow Administrator

Position: ServiceNow Admin

Location: Atlanta, GA (Day 1 Onsite...

Duration: 6+ months

Primary Skills: ServiceNow, UAT, and API.

Job Description:

• The ServiceNow Administrator/Analyst will be a bridge between Business and technology.

Analyzing business and technical issues that arise in Production, UAT and testing and defining the resolution path.

• Create user stories, user acceptance criteria, epics, process maps, data mapping and formal requirements documentation for ServiceNow Enhancements.

• Align ServiceNow platform capabilities to address business problems

• Maximize ServiceNow software releases through configuration tasks and feature delivery

• Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows.

• Continually identify opportunities for system and solution improvements

• Drive the Service Now business strategies and roadmap

• Develop incident and request forms in ServiceNow for Paradies applicable modules

• Produce reports and dashboards based on defined metrics and key performance indicators

• Recommend any improvements regarding the platform, processes, or reporting

• Create and maintain system design and operations documentation

• Assist with the ROI and impact analysis for ServiceNow updates

• Create and maintain a detailed view of the ServiceNow architecture

• Assist with assimilating new technical changes to ServiceNow into other parts of the business

• Integrate ServiceNow application(s) with third-party systems/applications via APIs

• Configure out-of-the-box workflows and create/maintain custom workflows

• Configure application related fields, forms, views, email notifications, acceptance roles and access controls

• Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.

• Maintain the asset tables and contribute to governance processes relating to asset management

Work with ServiceNow to maintain the development/test and production environments