ServiceNow admin/SME

In this role you will be responsible for supporting the ServiceNow change requests, dashboards, improvements, fixes, and overall structure and operations.

More About the Role...

· Monitor the platform performance, triage incidents and coordinate support as needed from additional resources

· Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Products, particularly as it relates to hardware and software asset management

· Contribute to the continual improvement of delivery of processes and maturity of the ITAM practice

· Perform account management tasks including the creation and deletion of accounts, adding roles, creation (and management) of groups and other entitlements within the platform

· Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice

· Additional day-to-day responsibilities include assistance with the overall structure and content of the system, documentation, creation of knowledge articles, working direction with customers and fulfillment of services including Incident and Request tickets

· Present improvement ideas, analyze requests for change, draft, and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, and support testing

You’ll Bring These Qualifications:

· BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience

· Five to seven years of experience in and a strong understanding of ServiceNow development best practices

· Skill in all areas of ServiceNow development and configuration including, but not limited to core ITSM tables, scripting, business rules, client scripts, data imports, custom apps, and development methods

· Strong, up to date, working knowledge of ServiceNow modules and applications: Service Catalog(s), Change, Incident, Problem, Knowledge, User and Asset Management

· Successful problem solving and debugging skills.

· Ability to analyze, trouble shoot and resolve issues quickly in the ServiceNow instances

· Familiar with SDLC, Agile development methodologies, ITIL framework

· Experience working in an iterative and agile development environment

· Proficiency in Javascript is a plus

Job Type: Contract

Pay: $55.00 - $70.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: Remote