ServiceNow Developer/Lead/SME

Job-title: ServiceNow Developer SME/Lead

Duration: 6 months C2H...

Location: Remote

Description

Client, a DSS, Inc. company specializing in engineering, information technology, cyber-security, intelligence, and training, is looking for a hard-working results-oriented Developer, SME to join our team.

We are seeking a highly motivated individual with a positive attitude looking to join our rapidly growing company.

The ideal candidate for this position is a hard-working experienced individual who can excel in a very fast-paced government contractor environment.

The position location is remote.

This position is contingent upon contract award.

Overview:

The Expert Developer will work as part of a multi-disciplinary team of software developers and other IT professionals to support, maintain, and enhance the ServiceNow ITSM application in support of the VA mission. You will join a highly collaborative team focused on delivering high value to its customers. You will work in close cooperation with other developers, managers, and product owners on project teams, as well as work independently on smaller efforts with limited direct supervision.

Responsibilities:

• Develop, maintain, and enhance applications on the ServiceNow ITSM platform.
• Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflow.
• Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc.
• Collaborates effectively with ServiceNow users and Stakeholders to develop solutions and execute changes.
• Maintain the procedures document to identify improvements of the processes, standards, policies, working methods, and tools and ensure that the tool configuration consistency across development, testing and production environments.
• Support and enhance reporting solutions both within ServiceNow and through external reporting solutions to support the customer's requirements.
• Contribute to the team’s efforts to consistently meet the KPIs and goals set by the customer.
• Communicate with the customer in non-technical terms, understand their business requirements, and provide suitable solutions.

Qualifications

• Work on continuous improvement by sharing experiences and knowledge within the team.
• 15 years of experience and a Master’s degree, or 25 years of experience with no degree.
• Demonstrated experience in delivering high value solutions from your customer’s perspective with a minimum of 5 years of direct experience with ServiceNow platform strategy, design, and operational execution.
• An Expert Developer must create software development plans and strategies. Must have experience in database design. Oversee work of developers. Conduct quality control of software development. Conduct proactive risk identification and mitigation of software development process.
• 2+ years prior experience within the last 4 years implementing and deploying applications within the core suite of ITSM applications (Incident, Problem, Change, Knowledge, CMDB), to include reports. This must include development experience with the ServiceNow APIs and using them to create or modify applications.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• Multiple ServiceNow implementations across domains (e.g., ITOM, ITBM) in the ServiceNow Administrator role
• Experience working in a Scaled Agile Framework (SAFe) environment.
• Must be able to qualify for and maintain a Public Trust clearance.
• Candidates that do not meet the minimum qualifications will not be considered.

Preferred Qualifications:

• Experience and familiarity with multiple ServiceNow modules and comprehensive understanding of the ServiceNow product catalog.
• Previous experience with the Department of Veterans Affairs is preferred