ServiceNow specialist

Hi

I work in Service Management. I require a professional in ServiceNow to assist with the following enquiries...

Recommend best practice for on hold tickets in incident management. At the moment there is Prompt After, or scripts what other work?

Recommend how to assign directly when tickets come in, if they are in an incorrect assignment group.

How to associate the same incident to a problem with a predefined template or script from a vendor perspective.

Best way to manage vendors and input them into the incident management template.

CMDB best practice guidelines when asset management is still being conducted, with CMDB currently inactive. Prior to Service Mapping.

You must have completed incident management working with large companies basically vendors. And you must have setup a CMDB from scratch