ServiceNow Lead/Architect

• *Immediate Joiners only **

We are hiring ServiceNow Lead/Architect.

If you meet these qualifications and are passionate about driving innovative solutions, we encourage you to apply

Please share your resume with annem.anusha@slkgroup.com

Job Overview: We are seeking an experienced ITSM Consultant with ServiceNow implementation experience to join our team. The ITSM Consultant will work closely with our clients to assess their IT service management needs, design and implement ITSM solutions, and provide ongoing support and guidance to ensure the successful adoption of ITSM best practices.

Experience Required: 5+ years of relevant experience. Must have 5+ Yrs of Exp in ServiceNow.

Key Responsibilities:

1. ServiceNow Implementation:

· Direct and manage ServiceNow project development from beginning to end

· Primarily focus on the project management for the ServiceNow tool

· Ability to map and design business processes within ServiceNow

· Experience with integrating ServiceNow... with other systems, databases, or third-party applications

· Monitor project progress and ensure that it stays on track according to the project plan

· Coordinate and facilitate project meetings, status updates, and communications

· Oversee the execution of ServiceNow configurations, customizations, and development tasks

· Provide post-implementation support and ongoing monitoring of ServiceNow solutions to ensure they meet business requirements and perform optimally

· Schedule and facilitate status updates, calls, and meetings across department and implement and train users on enhancements successfully

2. ITSM Solution Design: Implementation, Deployment and Support

· Develop customized ITSM solutions tailored to each client's unique needs and goals.

· Design and document ITSM processes, workflows, and procedures for existing accounts

· Configure and customize ITSM tools and software platforms based on customer delivery requirements

· Ability to determine possible root cause of technology issues – suggest further assessments to confirm & advise on possible solutions / remedies to address Customer pain point

· Lead the implementation of ITSM solutions, ensuring alignment with industry best practices.

· Collaborate with technical teams to deploy and integrate ITSM tools and technologies.

· Provide training and support to client teams during the implementation phase.

· Contribute to our Enterprise Support group with services offering, knowledge-base and capabilities