Sr Technical Program Manager

What you get to do in this role:

• You’ll drive the end-to-end design lifecycle from planning through implementation to ensure successful delivery of design objectives
• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.
• Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high priority initiatives
• Track capacity and demand across key programs to better communicate resource and project needs or risks.
• Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization.

Qualifications

Preferred Qualifications:

• 5+ years of project/program management experience in mid/large size companies, ideally on a design team
• Quickly and effectively adjusts to changes in priority, areas of focus and unforeseen challenges
• Identifies opportunities... for operational improvement, and suggests solutions
• Ability to independently adjust own work deliverables as priorities shift
• Exhibits strong self-awareness and provides constructive, actionable feedback to colleagues to maintain collective accountability to ServiceNow values and culture or respect
• Effectively present and communicate to an executive audience and technical program team.
• Build a strong working relationship across leaders and team to drive success.
• Understanding of database management system is a plus

Basic Qualifications

• BE degree or higher in Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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