ServiceNow ITSM Administrator

We have partnered with our AZ-based client in their search for a ServiceNow ITSM Administrator in their Network Operations Center (NOC) to join their team. The IT Operations Center is primarily responsible for providing 24x7x365 monitoring of alerts for internal and client systems and network environments

Job Type: FTE Direct Hire...

Shift: Evening Shift (Monday – Friday 10pm – 6am)

Work Location: Hybrid Remote/Office, Phoenix, AZ

This position is not eligible for visa sponsorship. No Corp to Corp or 3rd party agencies.

Responsibilities

• Systems & Networking monitoring and alerting

• Utilize monitoring applications to proactively identify issues and areas for improved

performance

• Complete systems installations and upgrades

• Oversee data storage and retrieval systems

• Provide desktop support for employees and clients

• Level I and II troubleshooting of systems, network, and security issues

• Provide detailed notes in ServiceNow to track incoming calls and troubleshooting efforts

• Incident management & escalation

• Perform OS installation and patching

• Asset tracking and management

• Active Directory administration

• Prepare and update instructions to assist IT specialists with maintaining the daily routine and

operations of the computer system or network

Skills and Experience

• Bachelor's degree in Computer Science, or related field; or equivalent background and

experience

• Experience in automating Windows desktop/laptop builds, network, server and

troubleshooting in Windows and Windows Server

• Fundamental knowledge of UNIX servers, web scripting languages, network technologies,

network devices and tools

• Proficiency in troubleshooting PC, peripherals, software upgrades, and IT Administration

• ITIL Foundation Certification preferred

• Professional network and other computer certifications, such as A+ and MSCE preferred