ServiceNow ITAM Lead

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common... values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

Maintain IT hardware and software asset tracking in the asset management system. Track and report on effectiveness of IT Asset Management, reporting compliance against the IT Asset Management policies and processes. Responsible for IT Asset Management related data.

You will also

• Manage hardware and software product lifecycles
• Maintain and monitor hardware/software catalog to ensure compliance
• Maintain IT Asset management related data
• Track and report on IT Asset obligations to maintain compliance
• Track and report on IT equipment and replacement processes
• Track and report on software and hardware utilization and make recommendations for optimisation
• Continually review ITAM processes and policies for refinement
• Identify opportunities for continuous improvement of IT Asset Management and the ITAM Tooling
• Participate in UAT for use cases, user stories, etc. to support new or improving ITAM functionality
• Report on all aspects of IT Asset Management; goals, objectives, governance and compliance
• Be an advocate for the value of ITAM and the ITAM capabilities of the platform and how to use them to generate value for the organisation

Qualifications

To be successful in the role you will be able to demonstrate

• Proven track record in IT Asset Management (Hardware and Software) in a large enterprise environment
• Proven track record with ServiceNow and able to demonstrate an expert level of functional knowledge of HAM Pro and SAM Pro
• Customer focused; delivering a value-added service to customers
• Experience of operating across multiple countries and cultures is desirable, but not essential Educated to Certificate of Education Advanced Level
• ServiceNow Hardware Asset Management Fundamentals
• ServiceNow Software Asset Management Fundamentals
• ITIL V4 Foundation
• Excellent communication skills with a capacity to present, discuss and disseminate data in a meaningful way
• Deep analytical skills with an sound capability in data analysis
• Demonstrates good functional expertise of HAM Pro and SAM Pro within the NOW Platform
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation
• Clear decision-making ability with the facility to judge and assess when to escalate issues
• Demonstrates a passion for and commitment to continuous personal professional development

Additional Information

Benefits

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030