ServiceNow Lead

Lead the design and implementation of ServiceNow solutions, ensuring alignment with business objectives and industry best practices.

Responsible for the technical specification and implementation of the ServiceNow integration.

Should have working knowledge of ServiceNow platform for major modules like TSOM, TSM. (OOTB functionality and customization), ITSM, and custom-scoped applications.

Should have experience working in the telecommunications domain and implementing ServiceNow in the telecommunications domain.

Configure/Customize ServiceNow including Workflows using Flow Designer, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script includes, etc.

Custom applications development.

Need to be Hands-on in ServiceNow, proactive and have a sense of ownership.

Utilize extensive expertise in Service Management tools to enhance and optimize ServiceNow implementations.

Collaborate with stakeholders to gather and analyze business requirements, translating them into... effective ServiceNow solutions.

Technical Skills:

In-depth knowledge of ServiceNow platform capabilities and modules.

Experience with ServiceNow integration methodologies.

Hands on experience in TSOM, TSM and IT Service Management (ITSM) processes.

Certifications:

CIS- certification