ServiceNow Administrator

ServiceNow Administrator

• Office Location: Paris
• Hybrid: 3 days on site, 2 days remote
• English and French speaking project
• Contract : 1 year project, 3-month-rolling contract with extensions to follow
• Start : 22/04/2024

CUSTOMER DESCRIPTION

• This company provide HR and payroll solutions that are tailor made for their end customers. They are a global entity, with over 1,000,000 clients around the world, recognised for its futuristic IT infrastructure. They are a strong advocate of automation and development in general in global IT systems
• They work with companies of every size, from small to large, such as Coca Cola, Paypal, FedEx, Four Seasons, Philips, Fujifilm, Innocent and more
• None of the IT systems at this customer are outsourced, and all maintenance, development and project work is conducted internally from their in-house IT departments. As result, they are constantly pushing the boundaries and working with new technologies, with a push for automating their IT... infrastructure to become a market leader in this area
• The customer offers a great opportunity, they have a fantastic reputation amongst the sub-contractor and freelancer work force. The opportunities are endless with them, simply based on the structure of their business there is constantly projects on-going, we have placed someone with them previously who worked on 4 different projects over a 3.5 year period! Mission Summary: The goal of the ServiceNow System Administrator is to design, develop, build, and customise applications or provide support responsibilities to end-users of the software. The position will administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency. The ServiceNow admins also work closely with other IT specialists to ensure that workflow solutions are implemented uniformly across the network

Essential Job Functions

• Provide end-user and developer support, troubleshooting, and training in multiple languages
• Perform regular maintenance activities, including system upgrades, patching, and performance tuning
• Develop and configure ad-hoc ServiceNow enhancements/configurations
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Support architecture of platform and work with teams for implementation of tools and plugins
• Develop automated deployment strategies of update sets and exports to upper environments
• Create clear and concise technical and process documentation
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
• Flexibility to learn new technologies and quickly adapt
• Provide on call support and deploy update sets, patches and upgrade application off hours as needed
• Create and execute test plans
• Other duties as assigned

Basic Qualifications

• College degree or equivalent combination of education and experience
• Experience with end user services, information technology or related field preferred
• Strong communication skills
• ServiceNow System Admin certification (admin or higher)
• Minimum of 2 years of related ServiceNow administrative work experience Required skills:
• Understanding of Active Directory
• Understanding of Automation tools and languages, REST, SOAP, JSON
• Basic analytical and problem-solving skills
• Strong interpersonal skills to interact with clients and team members
• Strong organizational skills
• Ability to work independently but also in a global agile team environment

Get in touch today to find out more