Servicenow Developer
WNS-Vuram
Bengaluru, Karnataka, IndiaPosted 10 days ago
Job Title: Senior Technical Consultant
Experience Level: 4-6 years
Band: B+
Short Description:
We are seeking a Senior ServiceNow Specialist with 4-6 years of in-depth experience in the
ServiceNow platform to lead our efforts in streamlining business processes and enhancing
our ServiceNow capabilities. This role requires advanced knowledge of the ServiceNow
ecosystem, including Customer Service Management, Sourcing, and Procurement
Operations, and a proven ability to design and deploy complex systems. The successful
candidate will have a robust background in DevOps and be skilled in both leading projects
and mentoring team members.
Roles and Responsibilities:
- Lead the design, implementation, and maintenance of ServiceNow solutions,
focusing on Service Portal, Workspaces, CMDB, Service Catalog, and Now Agent.
- Architect robust data models and workflows customized to business needs,
ensuring scalability and performance.
- Oversee code development and conduct thorough... code reviews to maintain high
standards of quality and efficiency.
- Manage DevOps implementations within the ServiceNow environment to support
continuous integration and deployment activities.
- Provide expert troubleshooting for complex issues, offering timely and sustainable
solutions.
- Mentor junior team members, guiding them through complex technical challenges
and promoting best practices in ServiceNow development and configuration.
- Collaborate with stakeholders across the business to translate business
requirements into technical specifications, ensuring alignment with business goals
and IT strategy.
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Build robust Integrations with other peripheral systems, middleware, application.
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Manage the ServiceNow upgrade process, ensuring compatibility and minimal
disruption.
Skills and Qualifications:
- Advanced proficiency in the ServiceNow platform, with extensive experience in
developing and managing Service Portal, Workspaces, CMDB, Service Catalog, and
Now Agent.
- Advanced proficiency in App Engine Studio, Flows to build custom applications
using ServiceNow OOTB and plugins.
- ServiceNow Portal development experience with Angular, JS, CSS, SQL/MongoDB is
added advantage.
- Strong background in DevOps practices, including automation tools, continuous
integration, and continuous deployment.
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow
APIs, scripted, Web-Services, AJAX, Business Rules, SOAP, REST, SSO-SAML
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Exposure to configuring UI Actions/UI Policy ACL, Business Rules, Glide Scripting.
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Demonstrated ability to lead projects, conduct code reviews, and ensure adherence
to best practices in software development.
- Exceptional problem-solving skills and the capability to work under pressure.
Experience and Education Background:
- Bachelor's or master's degree in computer science, Information Technology, or a
related field.
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4-6 years of professional experience with the ServiceNow platform.
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Certifications required: ServiceNow Certified System Administrator (CSA),
ServiceNow Certified Application Developer (CAD).
Other Preferred Skills:
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Familiarity with ITIL processes and certification is highly preferred.
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Experience with AI and machine learning within the ServiceNow context is a plus.
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Strong communication and leadership skills, capable of mentoring peers and leading
by example.
- Familiarity with other low code platforms like Appian and Pega is a plus.
Additional Information:
- This role offers the opportunity to work with cutting-edge technology in a dynamic
and innovative environment.
- Some travel may be required for training, meetings, and on-site deployments
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