Service now

We are hiring for servicenow

Exp: 7 + years of experience

Experience into customer service management and CIS-CSM certification is must have

Contract: 4 Months

Location: remote

Please find the JD below,

Duties & Responsibilities

Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

Deliver a high level of knowledge and customer service within the CSM Suite.

Explain the offerings available with ServiceNow CSM Suite.

Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

Apply Agile software development practices for customizations to the platform and applications

Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating... effort of additional administrators

Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

Effectively manage and execute high level tasks assigned via 'stories'

Assists junior analysts through project(s) lifecycles

Manages work against an often demanding timeline

Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Flexible and has the ability to manage multiple projects concurrently

Qualifications

Skills Required

Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

5+ years of ServiceNow Development

CSM Suite experience

Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.

ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Background in either software development or IT Service management

Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

Understanding of Agile based approach to software development (SCRUM experience a plus)

Ability to work remotely and largely unsupervised, and to deliver to written requirements

Effective communication skills via verbal and non-verbal methods

Strong attention to detail

Problem solving ability