Service Now Engineer

职位来源于智联招聘。

Responsibilities

• General

support, administration and maintenance of ServiceNow instances on a daily

basis

• Build,

maintain and update internal technical documentation, manuals, policies.

• Implement,

revise and enhance system processes based on ITIL practice.

• Develop

systems integrations and process automations.

• Develop

ServiceNow reports, dashboards, etc.

• Configure,

maintain and update SLA’s, catalog items and their associated workflows;

• Working

closely with IT and business partners to configure and improve core platform

capabilities in accordance with ITIL best practices.

Requirements

• Experience

using JavaScript, XML, and HTML;

• Demonstrated

ability with ServiceNow incident, change, problem, request, CMDB and knowledge

management modules.

• 3-5

years’ experience with ServiceNow administration;

• Experience

in IT service management, ITIL certification preferred;

• ServiceNow

Certified System Administrator or ServiceNow Certified Application... Developer;

• Ability

to analyze raw results, determine/resolve bottlenecks, and create meaningful

documentation of testing scenarios and results;

• Experience

troubleshooting integration management, security, and application issues;

location： 可远程

以担保或任何理由索要财物，扣押证照，均涉嫌违法。