Service Now Administrator/Developer

Job Title: Service Now Administrator/Developer Job Location: (Remote) NC Duration: 2 months...

Notes: ***This position is remote for the duration of the engagement.

Duties and Responsibilities: Administer the ServiceNow platform across the IT Service Management application " Perform any necessary enhancements, upgrades, or maintenance on the platform " Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance " Handle all enhancement requests and develop on ITSM application used on the platform " Work with developers on the next stage processes for the platform " Be able to gather business requirements, analyze, and translate into technical documentation and development " Monitor application performance and analyze code " Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions " Establishing user journeys and creating the user stories to support the design and configuration of IT Service Management " Supporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessions " Proactively researching and suggesting enhancements to existing engagements " Develop and implement fixes for bugs and issues found in ServiceNow production for IT Service Management " Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. " Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications:

" Bachelor's degree in Computer Science, Information Systems, or a related field " 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow " Experience designing and deploying web-based end user self-service portals " Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services " Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts " Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data

Skills:

• Experience working in the governmental sector (local, state,or federal).
• Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework.
• Experience performing continuous improvement initiatives for processes and services.
• Strong knowledge and familiarity with customer service/case management processes.
• Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience.
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results.
• Produce unambiguous, comprehensive, and accurate interpretations of analysis.
• Ability to obtain a security clearance with FedRAMP administration standards