Service Reporting Manager - Servicenow

Get the future you want with Capgemini????

Who are we?

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

We are looking for a professional with operational experience and management skills to join our team as Service Reporting Manager, with a focus on ServiceNow.

Technical requirements:

• Understands and is able to interpret reporting requirements in the context... of the available technical solutions (ServiceNow, Excel, QlikSense)
• Understands complex business requirements and is able to articulate an appropriate technical solution;
• Contributes towards the production high-level and detailed design documents;
• Can Independently lead or assist in the creation of all new reporting capability;
• Can Independently lead or assist in all necessary solution configuration required as a result of new account or service transition;
• Provides L2 and L3 support for reporting solutions

Qualifications:

• Operational Service and Process Management Experience: Minimum 5 years of experience in operational service and process management, with a specific focus on reporting.
• Operational Management and Service Delivery: Minimum 5 years of experience in operational management or service delivery, preferably in a customer or outsourcing environment.
• ITIL Certification: ITIL certification required, with a foundation level as a minimum. Manager or expert level certification is desirable.
• Solution Evaluation and Recommendation: Ability to evaluate multiple options and recommend suitable solutions based on requirements.
• Analytical and Technical Skills: Excellent analytical and technical skills are necessary, along with strong planning and organizational abilities.
• Interpersonal Skills: Good interpersonal skills, including teamwork, facilitation, and negotiation.
• Continuous Service Improvement: Understanding of Continuous Service Improvement methodology.
• Coordination Skills: Ability to coordinate multiple teams to ensure timely task completion and prevent repeat failures.
• Communication Skills: Advanced communication skills, both written and verbal.
• Facilitation Skills: Proficiency in leading requirements gathering workshops and providing training to clients and internal team members.
• Cost Management Experience: Experience in cost management for specific projects or work areas.
• Service Management Tools Awareness: Awareness of various service management tools, such as ServiceNow.
• Data Analytics Skills: Strong data analytic skills are required.
• Experience with ServiceNow and Other Tools: Experience with multiple tools, including ServiceNow, Performance Analytics, and Excel. Preferred experience or prior knowledge with QlikSense.
• ITIL Aligned Process Experience: Experience in designing, developing, and/or implementing ITIL aligned processes.

How your daily routine will look:

• Join our team where the work schedule embraces variety, operating on a rotating shift from Monday to Friday. Choose your preferred hours: either 7 AM to 3 PM, 9 AM to 6 PM, or 10 AM to 7 PM, as the shifts rotate among team members.
• Enjoy the flexibility of working remotely, but don't forget to drop by our Madrid or Malaga offices twice a week for some in-person collaboration—pick the location that suits you best ;)
• Immerse yourself in an international environment, surrounded by professionals who are always ready to assist, as we collectively build a fantastic service together

Why you should join us:

????Steady job, you'll get a permanent contract from the first day onwards.

????Hybrid working model

????You will find a dynamic and inclusive work environment

????????Participate in cutting-edge and innovative technological projects.

☁Career plan and specialized training courses.

????Competitive salary according to candidate’s profile

????Restaurant tickets

✔Childcare checks

????Medical and life insurance

????Become part of a responsible company committed to equal opportunities.

????An excellent work environment and team with whom to work side by side.

????Regular team and global events

DIVERSITY & INCLUSION AT CAPGEMINI

At Capgemini, we are committed to diversity and inclusion. Diversity is a source of innovation and inspiration. We are committed to professionals, regardless of ethnicity, gender identity, disability, sexual orientation or any other dimension of diversity.

????It's time! Come join us, and be part of our growing family