ServiceNow

· Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations.

· Strong analytical skills to identify problem and recommend solution that meets business requirements.

· 3+ years of professional services/consulting experience.

· Proven success on projects with large-scale deployments; understanding of application life-cycle management.

· experience soliciting and documenting requirements and evolving these requirements into successful solutions

· Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow

· & nbsp; Should have hands on experience in Core ServiceNow ITSM modules “Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc”

· 3-4 years of experience in CSM... ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation.

· Deep knowledge on ServiceNow solutions, ITIL & ITSM processes

· Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.

· Should have prior experience in ServiceNow version upgrade during End-of-life period.

· Working knowledge of configuration management tools, methods, and processes.

· Good knowled ge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer

· Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services.

· Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular).

· Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

· Good knowledge on database technologies Oracle/SQL Server/MySQL

· Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

· Applies innovative technology to business processes to develop new solutions and troubleshoot issues