IT ServiceNow and Enablement Management

Title: IT ServiceNow and Enablement Manager

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com .

Your Job :

• Manage a team of individuals focused on the service now platform, service catalog, and IT business office enablement functions.
• Work with End Users in supporting our ServiceNow and Portal and Employee Center environments.
• Troubleshoot ServiceNow applications, processes, and integrations.
• Work within the parameters of a system development lifecycle.
• Design and architect ServiceNow applications working with ServiceNow Studio.
• Design, create and configure... Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc.
• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal).
• Support in the development of use cases and testing procedures, ensuring product functionality, debugging, and testing are completed prior to production deployment.
• Drive discussions as needed with business stakeholders regarding best practices, troubleshooting and escalations.
• Work with and develop a strong working relationship with external development and implementation partners

Required Qualifications :

• Bachelor's degree in computer science, information technology, computer information systems, or a similar field
• Experience – bachelor’s degree with 11-12 years, master's degree with 8-12 years of experience
• 6+ years of working with ServiceNow, including configuring an ITSM service catalog
• 3+ years of people leadership
• As a ServiceNow and Enablement Manager, you will be part of the IT Enablement Office within the GlobalFoundries IT organization. The ServiceNow and Enablement Manager has a pivotal role, leading the development, maintenance and integration of the ServiceNow platform within the organization, managing a team of ServiceNow developers, catalog owner, and other IT enablement analysts, and will partner with the ServiceNow Platform/product owner within IT. This role entails overseeing the configuration and enhancement of the ServiceNow platform to align with enterprise ITSM processes and business objectives, ensuring compliance with best practices and regulatory standards, and fostering a culture of continuous improvement.
• Relevant ServiceNow Certifications
• Documentation of ServiceNow Applications / Processes
• GitHub Source Control
• ServiceNow Skills
• ServiceNow Integration Hub
• ServiceNow Flow Designer
• ServiceNow ITSM
• ServiceNow Orchestration
• ServiceNow Workflow
• ServiceNow SOAP / REST Integration
• ServiceNow Data Source / Transform Integration
• ServiceNow Service Portal
• ServiceNow HR
• ServiceNow CMDB
• ServiceNow Performance Analytics
• ServiceNow Reporting
• Ability to think strategically about business and technical challenges.
• Strong interpersonal communication skills
• Expert research, analytical, and problem-resolution skills
• Work independently, self-directed, and self-motivated
• Fluency in English Language – written & verbal.
• Strong interpersonal and relationship building skills.
• Self-starter who can work well independently or in a collaborative team environment.
• High level of attention to detail and accuracy.

Preferred Qualifications:

• ITIL Certification
• Proficiency in Microsoft Office, including Teams, Word, Outlook, PowerPoint, and SharePoint.
• ServiceNow Administrator Fundamentals, Application Developer, or Implementation Specialist certification is a plus
• SharePoint experience is a plus.
• PowerShell experience is a plus.
• Able to cope with pressure.
• Strong business acumen.
• Expertise in web development (HTML, CSS, JavaScript)

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires, the appointment is contingent upon the provision of a copy of their COVID-19 vaccination document, subject to any written request for medical or religious accommodation.

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Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia