ServiceNow Sales (Solution Architect)

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively... champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role : ServiceNow Sales (Solutions Architect)

Experience : 8+ years

Location : Sydney

Required Technical Skill Set : ServiceNow ITxM Modules, SPM and HRSD (Ideally 2 out of these)

Technical Competency :

• Experience as a Architect.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
• Experienced in leading Implementation projects in ITXM area and non ITXM areas
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience on ITSM migraton / consolidations
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge/guidance to team.
• Design technical solutions based on customer functional requirements
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Experienced in Solutioning RFP’s and Pre Sales activities

Prime Responsibility:

• Work as part of the Regional Sales and Solutions Team.
• Understand the customer environment for the Business processes and IT processes
• Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
• Brainstorm with the customer and bring out the requirements beneficial to them considering the following:

a) The current needs and roadmap of the customer Business and IT and

b) The current capabilities and roadmap (to the published level) of the ServiceNow platform

• Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements
• Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
• Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
• Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
• Share Best Practices and guidance to the customers and TCS internal teams as a mentor and
• Provide guidance to the implementation methodology and testing methodology

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity