ServiceNow Developer (ITSM)

Job Title: ServiceNow ITSM

Experience: 5+

Location: Pune

Required Experience

3+ years of work experience with ServiceNow

2+ years of work experience with ITSM

ITSM

Main Responsibilities:

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management Change Management, Configuration Management and other ITIL process areas
• Experience working with ServiceNow
• Understanding of the project delivery lifecycle and processes
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Experience implementing ServiceNow Service Catalog and CMS (Content Management System)
• Integrating ServiceNow with other company applications.
• Experience with scripting languages (JavaScript, Perl, UNIX shell scripts)

Skills Matrix:

• Minimum of 3 years experience across ServiceNow Design and Development within a client-facing environment
• Experience in presenting to an audience on... technical aspects of the platform and in a specific domain
• Present business acumen, be analytically minded while focusing on problem-solving
• Must be a dynamic team player & demonstrated strong leadership abilities
• Enterprise/large Service Management implementation experience
• Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements
• Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective
• Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management
• Certified implementation consultant across ITSM and ITBM, at a minimum 1 other implementation certificate
• Experience across multiple ServiceNow releases ideally from Kingston to a most recent release, ability to clearly articulate release updates and impacts on customers
• Experience across Waterfall and Agile project methodologies
• Proficiency in scripting including JavaScript, CSS, HTML, Angular and REST API integration experience
• Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmap

Qualifications & Certifications:

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSA + CIS ITSM + 1 other product CIS
• ServiceNow sales & presales accreditation in 2+ Product lines
• ITIL Foundation Certified

Bonus Points:

• Additional ServiceNow certifications including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing

Interested Candidate can Share their Profile on Chetna@globexdigitalcorp.com (Or) arief.ali@globexdigitalcorp.com 8466857226 with the following details,

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