ServiceNow Team Lead

Experience: 8+ years

Key Responsibilities:

• Lead a team of ServiceNow developers and administrators, providing guidance, support, and mentorship.
• Collaborate with stakeholders to gather and analyze requirements for ServiceNow projects.
• Design, develop, and implement ServiceNow solutions to meet business needs, ensuring adherence to best practices and standards.
• Manage the full lifecycle of ServiceNow projects, from planning and design to deployment and maintenance.
• Ensure the quality, performance, and scalability of ServiceNow solutions.
• Provide technical expertise and support to resolve complex issues and challenges.
• Stay current with ServiceNow technologies, trends, and best practices, and recommend improvements and enhancements.
• Foster a culture of collaboration, innovation, and continuous improvement within the ServiceNow team.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 8+ years of experience in ServiceNow... development and administration.
• 3+ years of experience in team leadership or management.
• Strong knowledge of ServiceNow platform architecture, components, and integrations.
• Hands-on experience with ServiceNow development tools, including Scripting, Workflows, Forms, UI Policies, and ACLs.
• Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
• Excellent communication, interpersonal, and leadership skills.
• Ability to effectively collaborate with cross-functional teams and stakeholders.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) preferred