ServiceNow ITSM Manager - Consulting

Overview: Join EY as a ServiceNow ITSM Manager - Consulting and play a leading role in providing the competitive edge our customers need to overcome creative and technical challenges. As a technical leader, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, and make a visible impact on projects that cross borders and challenge conventional... wisdom. Responsibilities:**

• Act as a technical leader across all aspects of ServiceNow project and solution delivery
• Provide guidance and expertise on IT Service Management (ITSM) process implementation, including understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Lead client design sessions, facilitate requirements workshops, and interact with functional and/or business process area subject matter resources
• Provide insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Support project and agile scrum management activities
• Oversee application and workflow design, configuration, and testing
• Develop client-specific reporting processes and integration components
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance
• *Qualifications:**
• Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• Customer-focused approach to work, with ability to translate often-complex requirements into decisive digital platform strategies
• Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• Driver's license valid in the U.S.
• Ability to travel to meet client needs
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range: $128,400 to $235,400 (or $154,100 to $267,500 in select geographic locations)
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options
• Flexible vacation policy, with ability to decide how much vacation time needed based on personal circumstances
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed
• Continuous learning opportunities
• Success as defined by you, with tools and flexibility to make a meaningful impact your way
• Transformative leadership opportunities
• Diverse and inclusive culture, with ability to be embraced for who you are and empowered to use your voice to help others find theirs