ServiceNow ITSM Manager - Consulting

Overview: We are seeking a highly experienced ServiceNow ITSM Manager to lead a tight-knit team in a rapidly growing area of our business. As a ServiceNow ITSM Manager, you will play a leading role in providing authoritative, agile, and efficient solutions for business decision-making. Responsibilities:**

• Act as a technical leader across all aspects of ServiceNow project and solution... delivery
• Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Lead client design sessions, facilitate requirements workshops, and interact with functional and/or business process area subject matter resources
• Provide insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Support project and agile scrum management activities
• Oversee application and workflow design, configuration, and testing
• Develop client-specific reporting processes and integration components
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance
• *Qualifications:**
• Bachelor's degree in Computer Science, Information Systems Management, Engineering, or similar discipline
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• Customer-focused approach to work, with the ability to translate often-complex requirements into decisive digital platform strategies
• Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• Ability to travel to meet client needs
• Driver's license valid in the U.S.
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range: $128,400 to $235,400 (most geographic locations in the US), $154,100 to $267,500 (New York City Metro Area, Washington State, and California)
• Medical and dental coverage, pension, and 401(k) plans
• Flexible vacation policy and paid time off options
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
• Continuous learning opportunities
• Success defined by you
• Transformative leadership and coaching
• Diverse and inclusive culture