ServiceNow Manager - ITSM

Overview: We are seeking a highly experienced ServiceNow Manager to lead a tight-knit team in a rapidly growing area of the business. As a ServiceNow Manager, you will play a leading role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. Responsibilities:**

• Act as a technical leader across all aspects of ServiceNow... project and solution delivery
• Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Lead client design sessions, facilitate requirements workshops, and interact with functional and/or business process area subject matter resources
• Provide insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Support project and agile scrum management activities
• Oversee application and workflow design, configuration, and testing
• Develop client-specific reporting processes and integration components
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance
• *Qualifications:**
• Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline; supported by experience in a similar technical environment
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• Customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• Ability to travel to meet client needs
• A driver's license valid in the U.S.
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range for this job in most geographic locations in the US: $128,400 to $235,400
• Salary range for New York City Metro Area, Washington State, and California (excluding Sacramento): $154,100 to $267,500
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options
• Flexible vacation policy, allowing you to decide how much vacation time you need based on your own personal circumstances
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Continuous learning opportunities
• Success as defined by you, with the tools and flexibility to make a meaningful impact
• Transformative leadership opportunities
• Diverse and inclusive culture, embracing you for who you are and empowering you to use your voice to help others find theirs