ServiceNow ITSM Manager - Consulting

Overview: As a ServiceNow ITSM Manager - Consulting at EY, you will lead a tight-knit team in a rapidly growing area of the business, providing the competitive edge our customers need to overcome creative and technical challenges. You will have the opportunity to showcase your ability to motivate and develop your team, establish and maintain new customer relationships, and develop consultancy... and analytical skills. Responsibilities:**

• Act as a technical leader across all aspects of ServiceNow project and solution delivery
• Provide guidance and expertise on IT Service Management (ITSM) process implementation, including understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Lead client design sessions, facilitate requirements workshops, and interact with functional and/or business process area subject matter resources
• Provide insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Support project and agile scrum management activities
• Oversee application and workflow design, configuration, and testing
• Develop client-specific reporting processes and integration components
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance
• *Qualifications:**
• Bachelor's degree in Computer Science, Information Systems Management, Engineering, or similar discipline
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• Customer-focused approach to work, with ability to translate complex requirements into decisive digital platform strategies
• Confidence to build lasting relationships and influence senior colleagues and clients from diverse backgrounds
• Ability to travel to meet client needs
• Driver's license valid in the U.S.
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range: $128,400 to $235,400 (most geographic locations in the US) or $154,100 to $267,500 (New York City Metro Area, Washington State, and California)
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options
• Flexible vacation policy and time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
• Continuous learning opportunities
• Success as defined by you, with tools and flexibility to make a meaningful impact
• Transformative leadership development
• Diverse and inclusive culture, with opportunities to use your voice to help others find theirs