ServiceNow ITSM Manager - Consulting

Overview: As a ServiceNow ITSM Manager, you will lead a tight-knit team in a rapidly growing area of the business, providing the competitive edge our customers need to overcome creative and technical challenges. You will handle a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, and make a visible impact on projects that cross borders and challenge... conventional wisdom to encourage transformation. Responsibilities:**

• Act as a technical leader across all aspects of ServiceNow project and solution delivery
• Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes
• Lead client design sessions, facilitate requirements workshops, and interact with functional and/or business process area subject matter resources
• Provide insights and recommendations on how ServiceNow aligns with and can support specific business objectives
• Support project and agile scrum management activities
• Oversee application and workflow design, configuration, and testing
• Develop client-specific reporting processes and integration components
• Provide trusted advice on how digital transformation and technology enablement can lead to improved performance
• *Qualifications:**
• Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline
• 5+ years of ServiceNow project experience
• ITIL v4 foundation certification
• Experience leading teams and supervising others
• Customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
• Ability to travel to meet client needs
• Driver's license valid in the U.S.
• *Benefits:**
• Comprehensive compensation and benefits package
• Salary range: $128,400 to $235,400 (most geographic locations in the US), $154,100 to $267,500 (New York City Metro Area, Washington State, and California (excluding Sacramento))
• Medical and dental coverage
• Pension and 401(k) plans
• Paid time off options
• Flexible vacation policy
• Continuous learning opportunities
• Success as defined by you
• Transformative leadership opportunities
• Diverse and inclusive culture