ServiceNow Administrator

ServiceNow Administrator

Location: Lake Mary, FL or Pittsburgh, PA...

Job Type: 12+ months contract to hire

Notes from the Hiring Manager:

• Requirements: ServiceNow knowledge

o ServiceNow admin certification a plus

o Manual testing experience not required but a plus, Service Now knowledge required

• Us citizen or Greencard holder

• Possibility to convert

• Candidates must be based in Lake Mary or Pittsburg

As part of TSG, our Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running. Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

As a QA Analyst, you will analyze the development and execution of repeatable test procedures to validate the quality of ServiceNow applications developed in an Agile environment. This role works closely with developers to ensure quality is built into solutions and contribute to the final decision on whether a software release is ready to deploy to production. The QA analyzes and creates test documents, including test plans, use cases, release plans, and defect log reports. This role also conducts functional and regression testing using automation to support user acceptance testing, including documenting all reported issues found during the testing life cycle.

Key responsibilities include:

§ 3-5 Years of experience with the ServiceNow suite of applications as well as ServiceNow QA experience

§ Knowledge of software testing tools (both manual and automated) and processes, including developing repeatable test procedures, executing tests, recording results, and working with software engineers to identify and resolve defects

§ 3+ years of implementing ATF (Automated Test Framework) experience and setting up test scripts with ServiceNow

§ Ability to analyze business requirements and support user acceptance testing

§ Ability to work as a technical professional on an Agile development team to deliver high-quality working software on a timely basis

§ Strong time management skills

§ Ability to obtain a security clearance

§ BA or BS degree

§ Strong communication skills (Ability to communicate technical information in business terms)

§ Ability to work independently & multi-task

§ Experience with other test automation tools (i.e. Selenium, LoadRunner, etc.)

Required Qualifications:

§ US Citizen

§ 3-5 years of QA experience including ServiceNow testing experience

§ 5+ years of automation experience including ATF and Selenium

§ Strong time management skills – ability to work independently & multi-task

§ BA or BS degree

Requisition Information

Reason for opening request: Support testing of admin functionalities, which can only be done by US based members (US Citizen or Green card status)

Shift (Start/End Time): 9am to 6pm EST

Overtime required? NO

Work Location(s) if not Remote/Hybrid: Lake Mary, FL or Pittsburg, PA

Potential to Extend? Yes?

Will this worker be working onsite? Yes

Required Skills/Experience:

1. Analyze business requirements and create test documents including Test Plans, Test Cases, and Defect Log Reports

2. Able to manually execute repeatable test procedures to validate the quality of our applications developed in an Agile environment

3. Detailed defect reporting

4. Provide accurate testing update

Preferred Skills/ Experience:

1. 1-2 years of QA experience (Experience with the ServiceNow suite of applications as well as ServiceNow QA experience a big plus)

2. Strong time management skills – ability to work independently & multi-task

3. Strong communication skills (Ability to communicate technical information in business terms)

Education Requirement: BA or BS Degree

Education Preferred: Computer Science

Software Skills Required (if applicable): Selenium or ATF

Required Testing (if applicable): 2-3 years of Quality Assurance experience

Required Certifications (if applicable):

• ITIL Foundation Certification

• ServiceNow CSA Certification

Interview Information

Interview Process [i.e.: Panel, Phone, Web Conference]: Teams

Number of Interviews Rounds: 2

Regards

Seema Kousar

seema@marstechnominds.com

773-382-8498