ServiceNow Developer
Smart IT Frame LLC
Arlington, VAPosted 15 days ago
Experience Level: 10+ years
Responsibilities...
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Collaborate with telecom clients to understand their specific service management requirements and business processes.
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Design and implement ServiceNow solutions, with a focus on Telecom Service Management (TSM) modules such as Service Desk, Incident Management, Change Management, and Configuration Management.
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Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports.
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Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements.
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Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction.
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Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles.
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Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
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Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.
Requirements:
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Certified System Administrator (CSA).
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Bachelor’s degree in computer science, Information Technology, or related field.
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Minimum of 8 years of experience working with the ServiceNow platform.
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Experience in Business Process Consulting.
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Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
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Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL).
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Experience with JavaScript, HTML, CSS, and other web technologies.
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Excellent problem-solving skills and attention to detail.
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Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization.
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Experience with CSM, FSM and other ServiceNow modules is a plus