Service Architect

Elgebra

Atlanta, GA

Posted 15 days ago

Required

10+ years of experience in designing complex systems integrating products like ServiceNow with Telecom Enterprise Architecture.
At least 5+ implementation experience of ServiceNow CSM, TSM, ITSM and UI builder...

Roles and responsibilities

Experience in ServiceNow Architecture , CSM Platform capabilities, configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder
Experience in ServiceNow solutioning, system Integration and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams.
Lead the development and customization of ServiceNow applications, modules, and workflows, in collaboration with Senior developers and other dependent roles.
Ensure that architectural solutions meet technical and functional requirements
Review existing system architecture and recommend improvements
Participate in engineering reviews to determine any ambiguities
Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required
Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems
Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs
Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems
Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture
Should have experience in Performance Analysis and Health Check.
Ensure team members understand system architectural implications of requirements

Knowledge, skills and attributes:

Strong communication and organizational skills
Ability to effectively deal with stakeholders in challenging situations.
Ability to navigate through complexity and ambiguity
Strong understanding of system architecture, design, and delivery of ServiceNow Platform
Understanding of regulatory requirements and organizational standards including security
Knowledge of the system design life cycle models
Ability to design systems compatible with cloud computing architectures and selection of components
Ability to design and select system components
Planning and decision-making skills
Good verbal and written communication skills
Ability to use a variety of design tools
Ability to problem-solve and apply critical thinking