ServiceNow Developer

Overview

The ServiceNow Developer plays a critical role in the design, development, and customization of ServiceNow applications to meet the organization's needs. This role is essential in ensuring the smooth operation and efficiency of various business processes and workflows within the organization. The ServiceNow Developer is responsible for leveraging the ServiceNow platform to create innovative solutions that enhance overall productivity and user experience.

Key Responsibilities

• Design and develop ServiceNow applications, integrations, and customizations based on business requirements
• Collaborate with stakeholders to understand and analyze business processes and deliver efficient solutions
• Create and configure ServiceNow modules such as Incident Management, Change Management, Problem Management, and Service Catalog
• Develop UI policies, client scripts, business rules, and other system customization within ServiceNow
• Implement and maintain ServiceNow integrations with... third-party applications and systems
• Provide technical expertise and support for ServiceNow platform enhancements and upgrades
• Optimize the performance and scalability of ServiceNow applications through continuous improvement initiatives
• Collaborate with cross-functional teams to ensure seamless integration of ServiceNow solutions with existing systems
• Participate in the full software development lifecycle including requirements gathering, design, coding, testing, and deployment
• Document technical designs, release notes, and operational procedures related to ServiceNow applications
• Stay updated with the latest ServiceNow features and functionalities to propose and implement innovative solutions
• Conduct troubleshooting and issue resolution to ensure uninterrupted operation of ServiceNow applications
• Support end-users by providing training, guidance, and assistance related to ServiceNow functionality and best practices

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• ServiceNow Certified Application Developer (CAD) certification
• Proven experience in ServiceNow development and customization with a deep understanding of the ServiceNow platform
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience in implementing and customizing IT Service Management (ITSM) processes within ServiceNow
• Demonstrated expertise in designing and configuring Service Catalog items, request fulfillment, and catalog workflows
• Strong knowledge of ServiceNow integrations using SOAP, REST, and other technologies
• Ability to analyze and troubleshoot complex technical issues related to ServiceNow applications
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders
• Capability to work in a fast-paced environment and manage multiple priorities while ensuring high-quality deliverables
• Experience in Agile software development methodologies and tools
• Strong problem-solving skills and a proactive approach to identifying and addressing technical challenges
• Understanding of ITIL framework and best practices for IT service delivery and support
• Knowledge of ServiceNow Performance Analytics and Reporting capabilities
• Experience with ServiceNow platform upgrades, version control, and release management

Skills: servicenow,csm,itsmf