ServiceNow Business Process Consultant

Alldus International are hiring for multiple ServiceNow Business Process Consultant Positions.

Positions are open for those with experience in any of the following areas: ITOM, CSM, OMT, Team Lead.

Positions are open to those residing in Canada and working proficiency in FRENCH Is a MUST.

As a ServiceNow Business Process Consultant Team Lead the role and responsibilities include:

• Help the Director of Business Process Consulting onboard new team members.
• Provide coaching and support to team members that report to you via 1:1s and quarterly reviews.
• Collaborate with each of your team members on their personal development and training plans.
• Perform timecard approval and analysis to optimize resource utilization and ensure accurate billing to clients.
• Co-organize and co-host monthly team meetings with the Director of Business Process Consulting.
• Contribute to the standardization of Business Process Consulting practices and templates and ensure their consistent application... on projects.
• Approximately 70% of your time will be allocated to projects where you will fulfill the following Business Process Consulting responsibilities:
• Participate in the design, deployment, and integration of ServiceNow products for our clients.
• Contribute to project planning and delivery methodology definition.
• Design and lead client demonstrations and workshops.
• Gather and analyze client business needs and ensure their communication to fellow project team members.
• Define business processes and process improvement areas.
• Collaborate with project team members to recommend solutions that minimize technical debt while meeting client needs.
• Create high quality written deliverables.
• Assist in backlog prioritization and test plan definition.
• Participate in application review, testing and quality control activities.
• Design and conduct training and knowledge transfer sessions