Change Manager - ServiceNow

Interim Change Manager - ServiceNow

6 months

Outside IR35

Circa £600-£650 per day

Our client are looking for an interim Change Manager for initially 6 months as they look to introduce ServiceNow to the business

The programme is delivering transformation across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. Alongside implementation of other systems including Salesforce and NetSuite, they are implementing ServiceNow for Contract and Case management.

As the Change Manager for this project, you'll need to have excellent stakeholder management, communication, and organisational skills, as well as experience in successful technology implementation of business change in complex environments.

What You Will Do

• You will work closely with both the ServiceNow Project Manager and the Programme Change Lead to support uptake of the resulting operational changes, which will impact the entire organisation, to ensure successful... implementation, employee engagement and adoption.
• Develop the change methodology and approach
• Establish the critical success factors
• Develop the case for change
• Develop the senior leadership plan
• Conduct the change impact assessment
• Conduct the stakeholder assessment and develop the plan
• Develop the change and communication plans
• Create the necessary change awareness outputs
• Manage SME’s
• Provide Steerco updates
• Work with ServiceNow to design and implement a training programme to equip employees with the necessary skills and knowledge – this includes carrying out a training needs analysis and developing a training strategy, training plan and training materials
• Assess business readiness

What You Will Have

• Implementation experience preferred but not mandatory
• Knowledge of change management methodologies, tools, and techniques, and a track record of successfully leading and implementing change initiatives of working in large scale transformation programmes
• Big 4 Change Manager experience would be preferred – Advisory Services/Human capital