ServiceNow Developer/Administrator

Job Title: ServiceNow Developer/Administrator

Experience: 7-10 years

Job Description:

We are seeking a skilled and knowledgeable individual proficient in various modules of ServiceNow, including IT Service Management (ITSM).

As a ServiceNow Developer/Administrator, you will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to meet business requirements efficiently.

Responsibilities:

· Develop and maintain ServiceNow solutions, including but not limited to Business Rules, Script Includes, Client Scripting, Workflows, Flow Designer, and Event Management.

· Configure email notifications, integrate with third-party tools, and design intuitive portals to enhance user experience.

· Implement LDAP integration, Service Catalog, Reporting, Configuration Management Database (CMDB), and facilitate data and application migration.

· Proactively analyze system performance issues, identify bottlenecks, and implement performance... enhancements.

· Ensure adherence to ServiceNow best practices in development, including Access Control Lists (ACL), UI Policies/Actions, web services, and security best practices.

· Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

· Serve as a team player, providing support and expertise to colleagues, and contribute to the continuous improvement of processes and practices.

Requirements:

· Proficiency in ServiceNow platform with experience in ITSM.

· Strong technical skills in ServiceNow development, including Business Rules, Script Includes, Workflows, and Integration.

· Experience with ServiceNow components such as LDAP integration, Service Catalog, Reporting, CMDB, and Data Migration.

· Ability to troubleshoot and resolve system performance issues effectively.

· Familiarity with ServiceNow best practices and development methodologies.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively in a team environment.

· Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing technical challenges.

Preferred Qualifications:

· ServiceNow certifications (e.g., Certified Application Developer, Certified System Administrator) are a plus.

· Experience with Agile/Scrum methodologies.

· Knowledge of ITIL framework and practices.