ServiceNow – ITSM

Greetings from TCS!

TCS has proudly created an exceptional leadership community with leaders like you to drive change, foster innovation and retain TCS as the top player in the business market.

As a Technical Professional you will provide expertise in specific technology / methodology / business / application / product in terms of technical / solution architect.

Job skill: ServiceNow – ITSM

Experience: 4+ years

Location: Delhi, Bangalore, Hyderabad, Mumbai

Must have Skills:

• of the Service Now system, including creating workflows.
• service requests from customer requirements including requests, request items and tasks using workflows, flow designer-to manage data flows from the customer to the support teams providing the service.
• scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.
• integrations and process automation.
• manipulate and maintain data between Service-now and other systems.
• understanding of ITIL/ITSM... processes
• system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
• design, development, and deployment experience with the Service-now platform.

Discovery and ITOM module knowledge

Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

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