ServiceNow Architect/Delivery Head/Pune/Chief Technology Office...

Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Head.

In this role, you will:

• Design ServiceNow solutions as new Demand comes into the platform team.
• Ensure all designs are in link with the core principles and procedures as defined by the platform policies.
• Ensure all customisations are approved... by the appropriate body.
• Ensuring all content sets are fully documented as the progression into production,
• Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities.

Requirements

To be successful in this role, you should meet the following requirements:

• Must have significant experience in ServiceNow platform administration or development of 6+ years in a large enterprise.
• Must have experience in migration / design of complex large scale ServiceNow solutions for 4+ years.
• Must have 10+ years of overall IT experience in Design and Implementation of enterprise-wide Service Management and Automation Solutions.
• BE/B Tech degree or equivalent experience
• Experience leading solutions feeding into global engineering or development teams in a complex and changing technical environment, experience of managing solutions for technical projects and support, experience in planning projects and activities systematically in line with business priorities, using a variety of analysis and problem-solving techniques.
• Knowledge and experience of ServiceNow ITBM & Service Now development is desirable.
• Knowledge and experience of using agile delivery methods and tools to implement both tactical and strategic changes.
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
• Location open to Pune/Hyd/Bangalore.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India