Lead I - Software Engineering-ServiceNow with TSM,CSM, FSM

Role Description

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes

• Interpret the application/feature/component design to develop the same in accordance with specifications.
• Code debug test document and communicate product/component/feature development stages.
• Validate results with user representatives; integrates and commissions the overall solution
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
• Optimises efficiency cost and quality.
• Influence and improve customer satisfaction
• Set FAST goals for self/team; provide feedback to FAST goals of team members

Measures Of Outcomes

• Adherence to engineering process and standards (coding standards)
• ... Adherence to project schedule / timelines
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of non compliance issues
• On time completion of mandatory compliance trainings

Code

Outputs Expected:

• Code as per design
• Follow coding standards templates and checklists
• Review code – for team and peers

Documentation

• Create/review templates checklists guidelines standards for design/process/development
• Create/review deliverable documents. Design documentation r and requirements test cases/results

Configure

• Define and govern configuration management plan
• Ensure compliance from the team

Test

• Review and create unit test cases scenarios and execution
• Review test plan created by testing team
• Provide clarifications to the testing team

Domain Relevance

• Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
• Learn more about the customer domain identifying opportunities to provide valuable addition to customers
• Complete relevant domain certifications

Manage Project

• Manage delivery of modules and/or manage user stories

Manage Defects

• Perform defect RCA and mitigation
• Identify defect trends and take proactive measures to improve quality

Estimate

• Create and provide input for effort estimation for projects

Manage Knowledge

• Consume and contribute to project related documents share point libraries and client universities
• Review the reusable documents created by the team

Release

• Execute and monitor release process

Design

• Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models

Interface With Customer

• Clarify requirements and provide guidance to development team
• Present design options to customers
• Conduct product demos

Manage Team

• Set FAST goals and provide feedback
• Understand aspirations of team members and provide guidance opportunities etc
• Ensure team is engaged in project

Certifications

• Take relevant domain/technology certification

Skill Examples

• Explain and communicate the design / development to the customer
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Develop user interfaces business software components
• Use data models
• Estimate time and effort required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Make quick decisions on technical/project related challenges
• Manage a Team mentor and handle people related issues in team
• Maintain high motivation levels and positive dynamics in the team.
• Interface with other teams designers and other parallel practices
• Set goals for self and team. Provide feedback to team members
• Create and articulate impactful technical presentations
• Follow high level of business etiquette in emails and other business communication
• Drive conference calls with customers addressing customer questions
• Proactively ask for and offer help
• Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
• Build confidence with customers by meeting the deliverables on time with quality.
• Estimate time and effort resources required for developing / debugging features / components
• Make on appropriate utilization of Software / Hardware’s.
• Strong analytical and problem-solving abilities

Knowledge Examples

• Appropriate software programs / modules
• Functional and technical designing
• Programming languages – proficient in multiple skill clusters
• DBMS
• Operating Systems and software platforms
• Software Development Life Cycle
• Agile – Scrum or Kanban Methods
• Integrated development environment (IDE)
• Rapid application development (RAD)
• Modelling technology and languages
• Interface definition languages (IDL)
• Knowledge of customer domain and deep understanding of sub domain where problem is solved

Additional Comments

Job Summary: Client Job Title: ServiceNow Telecommunications Service Management (TSM) Implementation Specialist Job Description: Design and architect ServiceNow solutions tailored to the telecommunications industry, with a focus on telecommunication service management. Collaborate with stakeholders to gather requirements, define business processes, and translate them into technical specifications. Develop custom applications, modules, and integrations within the ServiceNow platform to streamline telecommunication service management processes. Qualifications: Minimum of 10 years of experience working with the ServiceNow platform Minimum two years of experience in ServiceNow Telecommunications Service Management (TSM) Certified System Administrator (CSA) Certified Implementation Specialist in CSM and FSM Bachelor’s degree in computer science, Information Technology, or related field. Strong understanding of programming fundamentals, including: Data types (strings, numbers, booleans, arrays, objects) Control structures (if/else, loops, conditional statements) Functions and modules Object-Oriented Programming (OOP) concepts (classes, objects, inheritance, polymorphism) Proficiency in JavaScript, including: Syntax and semantics DOM manipulation and events Asynchronous programming (callbacks, promises, async/await) Error handling and debugging Familiarity with HTML, CSS, and XML, including: HTML structure and syntax CSS selectors and styling XML syntax and parsing Web Development/Front-End Skills: Strong understanding of web development concepts, including: Responsive web design (RWD) and mobile-first development Single-page applications (SPAs) and client-side rendering Web performance optimization (WPO) and accessibility Proficiency in front-end frameworks and libraries, including: React, Angular, or Vue.js Bootstrap or other CSS frameworks Experience with web development tools, including: Webpack or other modulebundlers Babel or other transpilers ESLint or other code linters ServiceNow Specific Skills: In-depth knowledge of ServiceNow development, including: ServiceNow architecture and data model Table and field structures Business rules, workflows, and approvals Scripting (JavaScript, Groovy, etc.) Integration with external systems (REST, SOAP, etc.) Experience with ServiceNow development tools, including: Studio (application development, scripting, and debugging) Update Sets (managing and deploying changes) ServiceNow APIs (REST, SOAP, etc.) Familiarity with at least 3 ServiceNow modules and applications, including: IT Service Management (ITSM) Database Skills: Strong understanding of database concepts, including: Data modeling and schema design Normalization and denormalization Query optimization and indexing Proficiency in database management systems, including: Relational databases ( MySQL, PostgreSQL, etc.) NoSQL databases ( MongoDB, Cassandra, etc.) Experience with database design and development, including: Creating and modifying database schemas Writing SQL queries and stored procedures Optimizing database performance and troubleshooting issues Information Architecture Skills: Strong understanding of information architecture principles, including: Taxonomy and ontology Content modeling and metadata User experience (UX) and user interface (UI) design Experience with information architecture tools and techniques, including: Creating and managing taxonomies and ontologies Designing and implementing content models and metadata schemas Developing and maintaining information architecture documentation and standards Familiarity with information architecture frameworks and methodologies, including: Zachman Framework TOGAF Information Architecture Institute (IAI) standards Additional Technical Requirements: Experience with agile development methodologies, such as Scrum or Kanban Familiarity with version control systems, such as Git Knowledge of cloud-based technologies, such as AWS or Azure Understanding of DevOps practices, such as continuous integration and continuous deployment Experience with IT service management frameworks, such as ITIL Familiarity with security best practices and compliance regulations Nice to Have: Experience with other programming languages, such as Java or Python Knowledge of machine learning and artificial intelligence concepts Familiarity with containerization (Docker, etc.) and orchestration (Kubernetes, etc.) Certification in ServiceNow development or administration Soft Skills: Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders Ability to work in a fast-paced environment and adapt to changing priorities and requirements Strong attention to detail and commitment to delivering high-quality solutions

Skills

Servicenow,Javascript,Telecom Software Development