Techno/Functional BSA - ServiceNow

Looking for a Techno-Functional BSA of the ServiceNow flavor.

Client: Verisign...

• Website: https://www.verisign.com/
• About: Verisign’s critical yet mostly invisible role – helping to maintain the security, stability and resiliency of the Domain Name System (DNS) and the internet – can sometimes be overshadowed by more visible aspects of the domain name business. The importance of what we do behind the scenes, however, helps the world connect online every day.
• Manages 2 or the worlds 13 Internet root servers

Position: Technical Business Systems Analyst III – ServiceNow

Location: Hybrid – Reston (1/day week) - LOCALS ONLY

Work Auth: USC/GC

Duration: 6-Month C2H

Salary (if C2H or perm): $120,500 - $163,100

Background check?: Yes, conducted by Verisign

Interview Process/# of Rounds: 3 – Screen > Tech Panel > Onsite

Top Skills

• Hands-on technical experience with ServiceNow Modules: ITSM and GRC. Discovery Module is a big plus as that is in their future roadmap plans.
• Excellent analytical, problem-solving skills with clear and concise communication – verbal and written. Will be negotiating, setting expectations with customers.
• Strong experience designing, testing, and supporting RESTful web services, Linux and scripting environments, integrations, database, and server development.
• Ability to prioritize backlog with minimal supervision.

Additional Notes

• Independent candidate who can advise team on best practices
• Techno-functional analyst. They will be working hand-in-hand with developers so need to understand tech. They will not have an actual environment to develop and script.
• Basically, will be doing everything other than pure development.
• This is a fast-paced environment. Candidates coming from slow (fed) environments will not work. Need to thrive in chaos.
• Ability to handle multiple requests and prioritize w/out getting overwhelmed. Have tough discussions where things don’t align and then find solutions.

Why the role is open: Need a techno-functional leader to communicate with clients/leadership.

Job Description

Verisign is currently looking for a Technical Business System Analyst in the MIS team that would support and build enhancements within Verisign’s ServiceNow platform, as well as any homegrown inventory, audit, and compliance portfolio to provide functional & technical support to internal business customers. This person will help understand functional requirements to provide lean and effective solutions using the appropriate technology stack in an agile manner. They will also support other teams in testing, implementation, and production support where needed while following all internal processes for development and operations.

Key Responsibilities

• Manage backlog, gather requirements, design, test & support various implementations, enhancements, and upgrades on the ServiceNow platform with minimal supervision.
• Actively participate and collaborate in a mature operational model and help enhance processes.
• Collaborate tasks with vendor technical support, other internal systems teams, and project development staff to ensure successful COTs/SaaS integration implementation within the enterprise
• Manages the ServiceNow/UCMDB/Flexera Discovery infrastructure, including schedules, credentials, mid-servers and patterns
• Help design, test, and support RESTful web services, Linux and scripting environments, integrations, database, and server development
• Support software and web architecture requirements analysis, testing and maintenance
• Leverage deep functional knowledge to independently design and develop smart and innovative solutions to satisfy business requirements
• Develop deep understanding of tie-ins with other systems and platforms within the corporate systems landscape
• Ensure key documentation is completed to a high standard and present technical information to senior management in a concise manner
• Hands-on ability to build quick prototypes/visuals to assist with high level product concepts and epic stories
• Write and maintain strong unit, functional and integration tests ready to be automated in a continuous integration environment
• Active participation in evolving our application platform to meet scaling, security, and compliance need

Required Qualifications

• 7+ years of hands-on experience working with multiple ServiceNow modules like ITSM, Change-Incident-Problem Management, Asset Management, CMDB, Release Management, GRC, or Vendor Risk Management.
• Experience in working on RESTful web services, Linux and scripting platforms and technical audit platforms is preferred
• Experience in Software Asset Management (SAM) / IT Asset Management (ITAM) domain for both on-premise and SaaS software platform, USU, SNOW License Manager or HP Asset Manager
• Excellent analytical, problem-solving skills with clear and concise communication – verbal and written
• Minimum of 8 years of related experience with a Bachelor’s in Computer Science (or equivalent work experience); or 6 years and a Master’s in Computer Science (or equivalent work experience)

Nice To Have

• Certifications in ServiceNow administration is preferred
• Software Asset Management (SAM) certification is a plus
• Advanced Microsoft Excel, PowerPoint knowledge is a plus
• Exposure to collaboration tools such as SharePoint, Confluence and Jira
• Able to perform the complete system life cycle using Agile Engineering and Agile Scrum Methodology preferably in JIRA
• Familiar with VMware, AIX, KVM virtualization and Docker, Kubernetes app virtualization
• Strong Linux, OS skills & Web UI experience as an analysis