Senior ServiceNow Developer

UVA Information Technology Services (ITS) is seeking a Senior ServiceNow Developer. This position will serve join our team advancing Service Management through advanced application development. The selected applicant will have the opportunity to support critical operational services and high priority strategic projects in support of the Univ ersity’s mission.

Platform and Project Leadership... Responsibilities

• Research new platform capabilities and find alignment with business needs and security/compliance requirements.
• Design end to end solutions encompassing positive and consistent user experience, alignment with Service Management and ServiceNow best practices, and scalability.
• Review and supply recommendations on internal security configurations, compliance, and areas of improvement.
• Participate in peer code reviews to improve technical practices among other ServiceNow developers.
• Facilitate successful completion of large technical projects, working individually and collaboratively to achieve project goals.
• Consider and apply perspectives of various personas into solution designs.

Development Responsibilities

• Translate functional requirements to technical specifications, ensuring requirements are well documented.
• Enhance service portal themes, UI scripts, widgets. Design improvements, new customizations, using CSS, html, AngularJS, and other programming languages.
• Develop and implement advanced workflows, business rules, script includes, client scripts, service portal widgets, Flows, and other scripting solutions.
• Incorporate total quality into designs, using Automated Test Framework and other available tools to spot defects in sub-production testing, and alert on defects in production environments.
• Produce system design documentation for developed applications and updated solutions.
• Work individually and collaboratively to deliver on-time and on-target releases.

Instance Administration Responsibilities

• Provide expert troubleshooting on complex issues, serving as escalation point to other platform administrators/analysts/developers.
• Debug, diagnose, and administer integrations with external platforms using LDAP integrations, Integration Hub, MID Server data sources, as well as custom REST/SOAP APIs
• Work individually and collaboratively to realize improvements in regular patching and upgrade activities.

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team

Qualifications:

• High school diploma and 5 years of relevant experience, at least four of which were working specifically as a ServiceNow Developer or ServiceNow Engineer.
• Current ServiceNow Certified Administrator and current ServiceNow Certified Application Developer

A successful candidate will bring these competencies:

Teamwork: Collaborate with immediate team and the broader internal team at ITS. Find opportunities to make our services better by looking all the people/process/technology domains.

Detail oriented: Demonstrate focus on detail and quality, proactively preventing errors.

Intellectual and analytical curiosity: Assess and troubleshoot configurations and designs by learning the intent of the user and how the decisions may affect them, as well as the system. Evaluate needs and priorities to influence recommendations.

Leverage effective communication skills: proactively communicate status, risks, benefits, and alternative paths while showing knowledge of material and understanding of the problem space. Demonstrate ability to communicate to a variety of audiences, from customer to management.

Anticipated hiring range: $110,00 - $130,000

Benefits Include : The choice between 3 different health plans; vision and dental insurance; life insurance; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $5,250 after your 6 months for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development including classes, certification training and conferences; and more!

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. This position will also require an Education Verification. (FSAKA).

TO APPLY :

Please visit UVA job board: https://jobs.virginia.edu and search for “R0060663”

Please complete an application online and submit:

1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences.

2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”, and search for “ R0060663 ".

• **Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Rhiannon O’Coin, Senior Academic Recruiter, rmo2r@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information