Customer Advocate, Emea

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Job Description Team**The EMEA Customer... Engagement team drives the always-on engagement journey, collaborating with stakeholders from multiple teams across the business, to create long term trusted relationship and intimacy with key customers.

Role

Reporting to the VP EMEA COO, the Customer Advocate will be responsible for the design and execution of the EMEA Customer Engagement program. You are an integral part of the President's office and prioritise, calibrate, prepare, deliver and follow up on customer engagements with the highest standards of quality including:

• Monitoring incoming request and calibration of engagements
• Generating an intentional and impactful funnel of customer engagements (strategic alignment, value, maturity)
• Scheduling and preparing briefings with the respective account teams
• Documenting meeting followups and postmeeting customer communication
• Travel support on major trips (e.g., EMEA), as required

The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall EMEA ServiceNow growth strategy.

What you get to do in this role:

• Lead, organize, and manage executive-level customer engagements for the President in line with pipeline maturity and long-term relationship development priorities
• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.
• Ensure best in class executive sponsorship and Deal championing for selected EMEA accounts: including governance, insights, introduction and actions
• Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing Csuite effectiveness in meetings
• ensuring thorough and thoughtful briefing documents, making sure the leader gets docs in a timely manner, working with AEs and Comms lead on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule

Key deliverables include

• Always on program for the EMEA region
• Executive sponsorship engagement program for the president
• Customer journey and stakeholders power mapping
• Curated library of relevant use cases to be reused and improved over time
• Champion automation of "engage app" workflow
• One source of truth/ 360 degrees view of the customer engagements
• Dashboard of past customer engagements KPI
• Streamlined and efficient leverage of P4 visits, partners, governmental affairs and speaking opportunity

Qualifications In order to be successful in this role, we need someone who has**:

• Minimum 5+years of sales experience with a natural affinity to drive deals forward
• Outstanding organisational skills, balancing priorities and shortmid term objectives
• Attention to detail
• Superb leadership and influencing skills
• Ability to motivate others, drive collaboration, teaming & resolve the conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problemsolver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication (English native/ professional proficiency)
• Ability to manage change and ambiguity with an actionorientation/drive must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills
• Passionate about improving process and driving efficiency

Additional Information ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibili