Sr. ServiceNow Developer

GEM Technologies, Inc. (GEM) is seeking a Sr. ServiceNow Developer to join our team. This position is full-time and will support the Los Alamos National Laboratory in Los Alamos, NM in a remote capacity. This role is anticipated to be short-term (2 months) with possibility of extension.

Overview...

• Work closely with members of the ServiceNow Tools Team, as well as other IT-related groups who use ServiceNow on a regular basis.
• Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.
• Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the ServiceNow team.
• Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements.
• Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.
• Prepare documentation for developed workflow solutions, training, and user guides.

Requirements:

• Bachelor’s Degree and 12+ years of relevant experience.
• 5+ years' experience working with administration and development of ServiceNow forms and workflows.
• Experience with configuring and administering ServiceNow Modules such as ITSM, Knowledge, CMDB, and HRSD.
• Strong troubleshooting skills.
• Strong project management and attention to detail skills.
• Ability to identify opportunities to design and implement process improvements.
• Understanding of ITIL framework, workflows, and integration.
• Understanding of Agile Development framework.
• Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.
• Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.
• Experience developing custom integrations to 3rd party software and platforms.
• Experience implementing service now application modules.
• Experience developing custom applications in the ServiceNow platform.
• Strong familiarity with the Software Development Lifecycle.

Clearance & Citizenship Requirement:

• To be considered, you must be able to obtain and maintain a government issued clearance, if needed.
• Due to the federal nature of the work, a U.S. Citizenship is required.

Desired Skills:

• ServiceNow certifications.
• ITIL v4 framework and processes certification.
• Familiarity with Atlassian Jira for project management.
• Familiarity with Atlassian Confluence for documentation.
• Familiarity with Java and JavaScript programming.
• SQL language for use with Microsoft SQL or Oracle databases.

About the Site:

The NNSA's Los Alamos National Laboratory (LANL), located in Los Alamos, New Mexico, is a design laboratory responsible for the safety and reliability of the nuclear explosives package in nuclear weapons. This lab possesses unique capabilities in neutron scattering, enhanced surveillance, radiography, and plutonium science and engineering (energy.gov).

About GEM:

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 29 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors.

At the core of our operations is our guiding philosophy: our partnership, your success. We believe in the power of collaboration and recognize that good partnerships are the building blocks to success. We partner with our clients to solve complex problems, exceed expectations, and advance critical missions. We partner with our communities to promote well-being by investing in local schools and non-profit organizations. We partner with our employees and remain committed to managing a cohesive workforce and cultivating a supportive workplace.

BENEFITS: To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a highly competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

COMPENSATION: GEM does not publish salary ranges on external job boards; all ranges listed are estimates made by vendors and not actual salary ranges. GEM’s offered compensation is dependent on candidates’ education, qualifications, and relevant years of experience