ServiceNow Developer-ITAM

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be... involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

Windward is seeking a Senior ServiceNow Implementation Engineer focused on ITAM (HAM/SAM). This ServiceNow role is a great opportunity for candidates who has implementation experience with ServiceNow Software Asset Management, ServiceNow Discovery, and/or ServiceNow IT Business Management for one or more large enterprises.

Responsibilities include:

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
• Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.
• Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.
• Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
• Innovate and identify solutions that can be reused on future engagements.
• Proactively keep ServiceNow skills current and contribute to Windward thought leadership.

Qualification

• 5 years of experience implementing ServiceNow (SN), specifically ITAM.
• A comprehensive understanding of both SN Hardware Asset Management (HAM) and SN Software Asset Management (SAM), including SN Certified Implementation Specialist - SAM, and Asset Model Management micro-certification.
• Experience implementing SAM SaaS connections (Microsoft O365, Adobe Creative Cloud, Salesforce, etc.), as well as procurement module and contract lifecycle management (CLM) application integrations.
• Experience with complex license metrics/reconciliations (IBM, Oracle, etc.), software spend detection, stockroom/inventory management, and contract management solutions a major plus.
• Demonstrated experience in at least one other area of ServiceNow, such as ITSM, ITOM, or ITBM
• Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, Knowledge, CMDB.
• Experience in one or more of the following is a major plus: Integrations, SAMP, HAMP.
• Experience working with Agile teams, methodologies, and tools in a virtual environment.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Additional Requirements

• Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, ServiceNow Certified System Administrator.
• CIS Servicenow HAM/SAM, ITSM
• Professional ITAM industry certifications from IAITAM, IBSMA, and/or ITAM Review.
• ITIL Certification
• Exposure to/general understanding of software licensing practices. Bonus points for specific expertise in one or more of the following vendors: Microsoft, Adobe, IBM, Oracle, VMWare, Citrix, SAP.

Location

• Onsite in Tampa FL at MacDill AFB

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status