Advisory Solution Consultant

Company Description

At ServiceNow, our technology contributes to improving the world for all. Our team moves quickly because we know time is valuable, and we are dedicated to innovating in unique ways for our customers and communities. By joining ServiceNow, you become part of a team of ambitious individuals who are constantly curious and strive for inventive solutions. We understand that your best work happens when you are living your best life and sharing your distinct talents, so we prioritize creating an environment where that is possible. Together, we dream big and support each other in making those dreams a reality. The future belongs to us, and it begins with you.

With over 7,700 customers, we cater to nearly 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies™.

Explore more about our company culture on the Life at Now blog and gain insights from our employees about their... journey at ServiceNow.

Not sure if you meet all the job requirements but enthusiastic about the role? We encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is heard, respected, and valued. We welcome candidates from diverse backgrounds, even those with unconventional paths that may not seem directly linked to this role. We believe skills and experiences are transferrable, and individuals with big dreams make exceptional candidates. Job Description

The Operational Technology (OT) Solution Consultant role involves working closely with customers as a domain expert to develop innovative business solutions by leveraging technical and business expertise.

This position entails Pre-Sales/Sales Engineering/Solution Consulting responsibilities. You will collaborate with sales, solution consulting, and the broader ServiceNow network to ensure customer success through providing expert insights and fostering awareness. The role adopts a consultative approach with customers and prospects to identify and map solutions aligned with business outcomes.

• Create and contribute to Sales campaigns focusing on Operational Technology
• Serve as a leading authority on Operational Technology within ServiceNow
• Establish strong alignment with Product Management and Engineering teams regarding product roadmap and customer feedback from a business and industry perspective
• Develop and support programs to enable Solution Consultants to showcase the value of Operational Technology
• Conduct demonstrations of solutions, both standard and customized, to prospects and existing customers in the field of Operational Technology and ServiceNow
• Define and execute Proof of Concept/Proof of Value engagements with prospects.
• Participate in Marketing events such as user conferences, trade shows, webinars, etc.
• Stay updated on competitive analysis and effectively position ServiceNow solutions
• Understand the business and technical challenges addressed by the product, including key regulations, business drivers, evolving needs, licensing models, etc. Qualifications

To excel in this role, you should have:

• Expertise in Operational Technology and/or related industries (Oil and Gas, Retail, Manufacturing, Plants, Other)
• Experience or familiarity with OT-related technologies and standards (examples: Nozomi, Dragos, Claroty, Siemens Industrial Asset Hub, etc...)
• Knowledge of ServiceNow platform is highly desirable
• Prior experience in Pre-sales or consulting to establish trust as an advisor
• Outstanding communication and presentation skills covering both technical and business aspects
• Proficiency in English and German Additional Information

ServiceNow is an Equal Opportunity Employer. We value diversity and are committed to providing equal opportunities to all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other legally protected status.

At ServiceNow, we prioritize flexibility and trust in today's distributed work environment. Learn more about our work personas: flexible, remote, and required-in-office.

If you need assistance or accommodations during the application process, please reach out to us.

For roles requiring access to sensitive technical data subject to export control regulations, ServiceNow may need to secure export licensing approval from relevant authorities. Employment at ServiceNow is subject to obtaining any necessary export license or approval.

Be aware of fraudulent job postings or scams. Learn how to spot and avoid them. All genuine ServiceNow job openings can be found on the ServiceNow Careers site.

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