Manager, Expert Services Management

Company Description

ServiceNow is all about making things work for everyone with their cutting-edge technology and talented team. They are on a mission to drive innovation at lightning speed to meet the needs of their customers and communities. Joining ServiceNow means becoming part of a team of ambitious change-makers who thrive on curiosity and creativity. They understand that your best work happens when you're living your best life and sharing your unique talents. Dream big, support each other, and make those dreams a reality. The future is bright, and it begins with you.

With over 7,700 customers, ServiceNow serves around 85% of the Fortune 500 companies. They are proud to be recognized as one of FORTUNE's 100 Best Companies to Work For and World's Most Admired Companies.

Explore more about life at ServiceNow on their blog and gain insights from employees about their experiences.

If you're excited about a role but not sure if you meet all the qualifications, ServiceNow... encourages you to apply. They are dedicated to creating an inclusive environment where every voice is valued and heard, welcoming candidates from diverse backgrounds. Job Description

ServiceNow is looking for a Manager to lead their Services (Customer Outcomes) team in EMEA South. This role involves managing a team of expert resources (Business and Technical Consultants) to deliver high-quality work for customers. Responsibilities include providing consultation, guidance, and implementation services related to various ServiceNow products and processes.

What you'll be doing in this role:

• Provide leadership to Consultants, Customers, and Partners.
• Lead a team that consults, implements, and configures ServiceNow Technology products for customers and partners.
• Support services sales teams in proposing accurate solutions.
• Collaborate with internal teams for training, enablement, and best practices.
• Promote continuous improvement for delivery materials.
• Successfully manage multiple complex initiatives.
• Key Performance Measurements include talent recruitment, productivity, customer satisfaction, and product adoption.
• Partial customer-facing role with travel within EMEA. Qualifications

Key requirements for this role:

• Experience in managing professional services teams.
• Consulting experience for global organizations.
• Technical delivery experience with ServiceNow workflows.
• Resource management familiarity.
• Strong interpersonal, organizational, and time management skills.
• Experience in monitoring business metrics and problem-solving.
• Excellent communication and presentation skills.
• Track record of understanding customer needs and mentoring teams.
• Fluency in Spanish (and/or French) and English. Additional Information

ServiceNow is an Equal Employment Opportunity Employer committed to diversity. All qualified applicants will be considered without discrimination. They value flexibility and trust in their distributed work environment, providing options for flexible, remote, or in-office work. For any accommodation needs during the application process, contact ServiceNow directly.

ServiceNow maintains high standards of integrity and encourages vigilance against job scams. Genuine job postings can be found on the ServiceNow Careers site.

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