Director, Renewal Sales

• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible Company Overview

Join the energetic team at ServiceNow, where our technology powers the world for all and our team makes it happen. We move swiftly because the world can't wait, and we innovate uniquely for our customers and communities. By becoming part of ServiceNow, you join a team of change makers with insatiable curiosity and a passion for creativity. We understand that your top-notch work shines through when you live your best life and showcase your exceptional talents, so we make it happen. Together, we envision big goals, supporting each other to turn our individual and collective dreams into reality. The future is within reach, and it all begins with you.

With over 7,700 customers, catering to around 85% of the Fortune 500, we take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

If you are excited about a role but not sure if you meet... all the requirements, we still urge you to apply. At ServiceNow, we are dedicated to fostering a diverse environment where every voice is valued, heard, and respected. We welcome candidates from various backgrounds, even non-traditional ones, who may not have followed the usual path to this role. We believe that skills and experiences are transferable, and the aspiration for greatness makes exceptional candidates. Job Description

The Director, EMEA South Renewals will collaborate with Sales to define and put into action renewal strategies for the region/area and ensure a sustainable pipeline of renewals with enterprise-level clients.

You will oversee a team dedicated to renewals, working closely with multiple Sales leaders to craft the renewal strategy and procedures.

Renewals are essential for a SaaS company's revenue flow, and the Renewals leader will concentrate on meeting renewal targets while fostering collaboration in engaging with South Account Sales leadership.

What you will be doing in this role:

• Collaborate with EMEA South leaders to enhance our renewals strategy and partnership with regional Sales teams
• Ensure that Renewal processes are well comprehended and implemented across the teams
• Supervise the renewal process in the South to optimize revenue growth for ServiceNow and accomplish our sales/revenue objectives
• Work with Sales leadership to ensure clear understanding of our sales/renewals go-to-market approach
• Clarify roles for team members and connect departmental objectives with the broader organization
• Present performance metric summaries to enable the sales team to focus on renewals execution, customer success, and account planning for renewals
• Collaborate with the operations team to conduct trend analysis and performance evaluation to identify areas for improvement and attain operational excellence
• Collaborate with our Professional Services and Alliances/Channels team to foster growth and expansion through our partners
• Assist Sales or Renewals representatives and leadership in renewal negotiations
• Develop strategies to support renewals, collaborating with Sales, Operations, Marketing, Customer Success, and Finance
• Partner with the broader Renewals organization to design global programs that ensure the ongoing success of the renewals program and the team as a whole Requirements

To excel in this position, you should have:

• 10+ years of progressive experience in Renewal Sales or Customer Success leadership – preferably within a SaaS environment in local EMEA markets
• Capability to drive operational excellence, utilizing data and effective decision-making for timely renewals
• Expertise in Channel Management with the ability to ensure timely renewals with partners
• Capability to make sound commercial decisions and execute them efficiently
• Strong stakeholder management skills and effective communication across all business levels
• Experience in establishing employee-focused programs to boost engagement
• Proficiency in English and preferably fluency in French, Spanish, or Italian Additional Details

ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other legally protected category.

At ServiceNow, we prioritize flexibility and trust in our evolving work environment.

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