Director, Solution Consulting

At ServiceNow, our technology creates opportunities for everyone, and our team makes it happen. We operate at high speed because the world doesn't wait, and we innovate uniquely for our clients and communities. Joining us means becoming part of a group of ambitious change agents with insatiable curiosity and a passion for creativity. We understand that your top performance emerges when you lead a fulfilling life and share your distinctive skills, so we strive to enable that. Together, we envision big dreams, offering each other support to turn our personal and collective aspirations into reality. The future belongs to us, and it commences with you.

With over 7,700 clients, we cater to around 85% of the Fortune 500 companies. We take pride in being listed among the FORTUNE 100 Best Companies to Work For and the World's Most Admired Companies.

If you're uncertain whether you meet all the requirements of a job description yet feel deeply enthusiastic about the role, we encourage you to... apply. At ServiceNow, we are dedicated to nurturing an inclusive environment where every voice is valued, heard, and respected. We invite all candidates, including those from diverse backgrounds, to apply, even if their journey to this role has been unconventional. We believe that skills and experiences are transferrable, and a penchant for envisioning grand ideas characterizes exceptional candidates. Job Description

What you'll be doing in this role:

The Director of Solution Consulting is responsible for ensuring the presence of a proficient, motivated team of highly skilled individuals to drive innovation in the Partner ecosystem. This involves enabling the creation of value-driven solutions both vertically and horizontally.

• Lead a team of pre-sales solution architects, providing strategic business direction and innovative solutions to partners across industries.
• Nurture team members to align with business requirements and individual professional objectives.
• Establish and cultivate a talent pipeline to meet future business needs.
• Allocate resources for collaborative solution development initiatives and regularly assess progress against set objectives.
• Assign resources to marketing and other initiatives to bolster demand generation.
• Conduct periodic evaluations of team members based on direct observations, peer input, and sales feedback.
• Ensure optimal resource alignment and skill utilization within the designated region.
• Oversee day-to-day activities such as resolving resource scheduling conflicts, expense oversight, activity reporting, and commission management. Qualifications

To excel in this role, you should possess:

• Over 7 years of experience in establishing or managing pre-sales or professional services teams, with a preference for partner-oriented backgrounds.
• Extensive experience in coaching, mentoring, and overseeing teams of senior professionals.
• The ability to engage and collaborate at various organizational levels.
• The capacity to motivate and inspire a team of accomplished Solutions Architects.
• Strong leadership within internal matrix structures and adept at building relationships with cross-functional colleagues.
• Capability to prioritize resources and negotiate internal trade-offs to achieve optimal outcomes for the company amid competing internal demands.
• Proficiency in conveying concepts logically to both technical and non-technical audiences.
• Hands-on experience in project issue diagnosis, solution formulation, client interactions, decision facilitation, documentation, expectation management, and team guidance.
• Background in collaborating with Service Providers, Outsourcers, and Global System Integrators.
• Demonstrated ability to connect strategic market goals with ServiceNow's technological approach to drive financial improvements and market expansion through the NOW Platform.
• Lead teams in major partner transformation opportunities to capitalize on lucrative trends and enhance partner outcomes, thereby expanding market reach.
• Expertise in managing change and uncertainty with a proactive attitude and a preference for dynamic environments.
• Fluency in English and Spanish. Additional Information

ServiceNow practices Equal Employment Opportunity. All qualified candidates will undergo fair assessment regardless of race, gender, sexual orientation, nationality, age, disability, gender identity, marital status, veteran status, or any other protected category.

At ServiceNow, we embrace flexibility and trust in our distributed work environment. For details on our work personas—flexible, remote, and in-office—kindly refer to our resources.

If you require reasonable accommodation to complete the application process or encounter difficulties with the online application, reach out to us for assistance.

For roles involving access to technical data subject to export controls, ServiceNow may need US Government export licensing for specific individuals. All employment is subject to obtaining necessary export approvals as mandated by the US Government.

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